Privacy Policy

This Privacy Policy ("Policy") describes how GW99iOS ("the Platform", "we", "us", or "our") collects, uses, stores, shares, and protects personal data provided by users ("you", "the Player") of the GW99iOS platform accessible at gw99ios.cam.

GW99iOS takes the privacy and security of your personal data seriously. We are committed to handling all personal information in a responsible, transparent, and lawful manner consistent with applicable data protection legislation, including the Personal Data Protection Act 2010 (PDPA) of Malaysia where applicable.

By registering an Account on GW99iOS or continuing to use our Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the GW99iOS platform.

The following definitions apply throughout this Privacy Policy:

GW99iOS collects the following categories of personal data in the course of providing its services to players:

3.1 Registration and Identity Data

• Full legal name
• Date of birth (to verify age eligibility — 21 and above)
• Malaysian Identity Card number (MyKad) or passport number
• Residential address (including Malaysian city and postcode)
• Email address and contact telephone number
• Username and hashed password

3.2 Financial and Transaction Data

• Deposit and withdrawal transaction records in Malaysian Ringgit (MYR)
• Payment method details (e-wallet identifiers such as Touch 'n Go eWallet, Boost, GrabPay; bank account references for DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, RHB)
• Account balance history and bonus transaction logs

3.3 KYC Verification Data

• Scanned or photographed copies of government-issued identification documents
• Proof of residential address (utility bills, bank statements)
• Source-of-funds documentation where requested for large transactions

3.4 Usage and Technical Data

• IP address, device type, operating system, and browser information
• Pages visited, session duration, and navigation patterns on the Platform
• Login timestamps and geographic location data derived from IP address
• Betting and gaming activity records, including game history and wager amounts

3.5 Communications Data

• Live chat and email correspondence with GW99iOS customer support
• Feedback, complaints, and dispute records
• Marketing preference settings and email engagement data (if you have opted in)

GW99iOS collects personal data through the following mechanisms:

4.1 Directly from You. When you register an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your Account profile, you provide personal data directly to GW99iOS.

4.2 Automatically via Platform Use. When you access and use the GW99iOS platform, we automatically collect technical and usage data through server logs, cookies, and similar tracking technologies. This data is used to maintain platform security, detect fraudulent activity, and improve user experience.

4.3 From Third-Party Service Providers. In the course of processing payments and conducting identity verification, GW99iOS may receive personal data from third-party payment processors (such as DuitNow network operators and FPX gateway providers) and KYC verification service providers. Data received from these sources is used solely for the purposes for which it was shared.

4.4 From Publicly Available Sources. GW99iOS may supplement account data with information from publicly available databases or fraud prevention registers where this is necessary for the purposes of preventing financial crime or complying with legal obligations.

GW99iOS processes personal data for the following defined purposes:

GW99iOS processes personal data on one or more of the following lawful bases, depending on the specific purpose:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and GW99iOS — including operating your Account, processing payments, and providing platform access.
• Legal Obligation: Processing is required to comply with applicable laws and regulatory requirements, including KYC and AML obligations.
• Legitimate Interests: Processing is necessary for GW99iOS's legitimate interests in maintaining platform security, preventing fraud, and improving our services — provided those interests are not overridden by your fundamental rights.
• Consent: Where we rely on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

GW99iOS does not sell, rent, or trade personal data to third parties. We disclose personal data only in the following defined circumstances:

7.1 Service Providers. We share personal data with trusted third-party service providers who process data on our behalf under binding data processing agreements. These include:

• Payment gateway operators and financial institutions (for processing MYR transactions via DuitNow, FPX, and e-wallet platforms)
• KYC and identity verification providers
• Fraud detection and risk management technology providers
• Platform hosting and cloud infrastructure providers
• Customer support software providers

7.2 Legal and Regulatory Disclosure. GW99iOS may disclose personal data to competent law enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, court order, or in response to a lawful request. We will notify affected players of such disclosures where permitted by law.

7.3 Business Transfers. In the event of a merger, acquisition, or sale of all or a part of GW99iOS's business, personal data may be transferred to the acquiring entity. Affected players will be notified prior to any such transfer, and this Privacy Policy will continue to govern the use of your data.

Some of GW99iOS's service providers and infrastructure partners may process personal data in jurisdictions outside of Malaysia. Where such international transfers occur, GW99iOS ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with applicable data protection requirements.

These safeguards may include contractual clauses that impose equivalent data protection obligations on the receiving party, or transfers to jurisdictions that have been determined to provide an adequate level of data protection.

You may request further information about the safeguards applicable to any specific international transfer by contacting GW99iOS customer support.

GW99iOS retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:

Following the expiry of the applicable retention period, GW99iOS will securely delete or anonymise personal data so that it can no longer be attributed to a specific individual.

GW99iOS uses cookies and similar tracking technologies to operate the platform, maintain session security, and improve the player experience. The following categories of cookies are in use:

You can manage or delete cookies through your web browser settings. Note that disabling essential cookies may prevent certain platform features from functioning correctly. For detailed guidance on managing cookies in common browsers, refer to the help documentation provided by your browser provider.

GW99iOS implements robust technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• Encryption in Transit: All data exchanged between your device and the GW99iOS platform is encrypted using TLS 1.2 or higher with 256-bit encryption.
• Encryption at Rest: Sensitive personal data stored in GW99iOS databases is encrypted at rest using AES-256 encryption. Passwords are stored using irreversible cryptographic hashing algorithms.
• Access Controls: Access to personal data is restricted to authorised GW99iOS personnel on a strict need-to-know basis. All staff with data access undergo background screening and are bound by confidentiality obligations.
• Intrusion Detection: Our infrastructure is monitored 24 hours a day by automated intrusion detection and security information systems. Anomalous access patterns trigger alerts for investigation.
• Penetration Testing: GW99iOS engages independent security professionals to conduct periodic penetration tests of the platform and its supporting infrastructure.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, GW99iOS will notify affected players and relevant authorities as required by applicable law and without undue delay.

As a player on GW99iOS, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our customer support team via live chat or email.

GW99iOS will not charge a fee for reasonable data access requests. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request. We may need to verify your identity before processing any data rights request.

GW99iOS is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires date of birth disclosure and is supported by mandatory KYC identity verification to enforce this requirement.

If GW99iOS becomes aware that personal data has been collected from an individual under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated Account. Any funds deposited by an underage player may be subject to forfeiture in accordance with our Terms and Conditions.

Parents and guardians who believe a minor may have accessed GW99iOS should contact our customer support team immediately so that appropriate action can be taken.

GW99iOS reserves the right to update or modify this Privacy Policy at any time. Material changes — such as new categories of data being collected, new third-party sharing arrangements, or changes to retention periods — will be communicated to players by updating the "Last Updated" date at the top of this page and, where appropriate, by direct notification via your registered email address or an in-platform notice.

We recommend reviewing this Privacy Policy periodically, particularly before providing any new personal data. Your continued use of the GW99iOS platform following a policy update constitutes your acceptance of the revised terms.

Where a change to the Policy requires your fresh consent — for example, where we propose to use your data for a materially new purpose — we will seek that consent before the new processing begins.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by GW99iOS, please contact our Data Support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat function on the GW99iOS platform. All privacy queries are escalated to our data compliance team within one business day.
• Email: [email protected] — please include "Privacy Request" in your subject line so that your message is directed to the appropriate team.

GW99iOS aims to respond to all privacy-related requests and enquiries within 30 calendar days. For complex requests, we may extend this period by a further 60 days, in which case we will inform you of the extension and the reason for it within the initial 30-day window.